Our technician was very polite, professional, and knowledgeable about everything we needed to be done. He introduced himself upon his arrival, showed interest in our needs, and worked with confidence. Best of all, he communicated with us about what needed to be done and how he would work to complete everything during his visit. Upon completion, all the work was reviewed and shown to be in good, working order. Fabulous workmanship and customer service! Thank you!