| Here at Bruder
Electric, we guarantee customer satisfaction. What
that means to us is that you, the customer, is going to get the
service you need in a prompt manner at your convenience. It means
that the job will be done right the first time, at or above all
local and national code requirements. It means that your home
or business will be left as clean or cleaner then when we arrived.
It means that you will be treated with the highest respect. It
means that we will give you the best value for your money.
Here’s how:
Customer Service Reps
Our CSR’s will answer your call in a courteous manner and take all the
information required to get our technicians to your location. They will place
you in a database that will allow us to track your history with us so that
we will be able to assist you more effectively. Your call will be dispatched
to the technicians out in the field through radio communications.
Technicians
Our technicians are fully and professionally trained. They come to your premises
in fully stocked trucks that carry thousands of parts so that we can service
your needs immediately. They give you the “Red Carpet Treatment” and
wear shoe protectors over their boots to protect your carpets. They work
with drop cloths and clean up any mess when they are done.
Our technicians wear full uniforms that have our company
name as well as the technicians name so that you know who
we are when we arrive at your door. Trucks
Our trucks are well identified so that you know who we are when we arrive at
your door. They are fully stocked with thousands of parts and literally are
roaming warehouses. They have every tool imaginable to assist in getting
the job done right and in a timely manner. Our trucks are always kept clean
inside and out to represent you the high standards that we at Bruder Electric
maintain.
Up Front pricing
With our “Up Front Pricing” you know what the job will cost before
any work is done. Our technician not only takes the amount from our menu pricing
guide, but he also shows you where he found the amount for that task. Not until
you, the customer, accepts that amount will any work be done. This is not an
estimate, but an actual cost to perform the service needed so there will be
no surprises at the end of the job.
Satisfaction Guaranteed
With Bruder Electric, customer satisfaction is guaranteed 100%. If a customer
is not completely satisfied with an installation or repair, we will do whatever
it takes to satisfy that customer and then and only then will we take payment
for our services.
Prompt Service
Our technicians will be there when you need us. Our trucks are radio dispatched
and fully stocked and in your area every day. If you need emergency service
we offer our 30 minute response as well. |
